In the Lounge with William Cheung | Stelliers Greater China General Manager Finalist 2024

William Cheung, General Manager of Andaz Macau and a Stelliers Greater China 2024 finalist, invites us into his world of hospitality with a blend of humility and passion. Starting his career with Hyatt 13 years ago, William has worked across different properties and countries, gaining valuable insights and developing a leadership style rooted in empathy and open-mindedness. His role at Andaz Macau under the Galaxy MacauTM Integrated Resort is a testament to his dedication to service excellence and creating memorable guest experiences.

William’s career has taken him around the world, from the Middle East to Europe and Southeast Asia, teaching him to be culturally sensitive and adaptive. He believes in leading by example, fostering an environment where new ideas are encouraged and implemented. For William, being a leader is not about having all the answers but about being open to learning and growing alongside his team.

Curious to hear more from William himself? Watch the full Q&A below!